SA Home Loans Insurance Terrible Service

I have been a customer of SA Home Loans Insurance for the past 15 years or more. I logged a call with a geyser that is faulty. They sent two different service providers to check and both claimed that there is not enough space to work on the geyser.

That is in fact not my major problem. SA Home Loans Insurance have to accept the claim which they did.

They refuces to get the service provider to complete the repair by simply detaching some water pipes and moving the geyser back in the space to work on the geyser.

They agreed to a cash payment for the parts which according to them comes to a total of R1 201.32 less the axxess of R750.

To replace the parts is going to cost me R1 201.32 plus the labour costs for a plumber.

I then requested their procedure for logging a dispute which they simply ignored.

The sad part is that SA Home Loans Insurance replaced the Geyser in 2016 in exactly the same location as it is now. My question is why was the fact that the space is incorrect not bought to their attention by their service provider.

According to them this is an acceptable way to deal with a customer.

I Disagree

Andre Pretorius