SA Home Loans Insurance

Good day. My complaint today is with SA Home Loans Insurance! I made a claim on the 13 Jan 2026, against 2 aircons not functioning. Aircon 1 in the bedroom 2 yrs old, and aircon 2 in the lounge. This is the sequel of events regarding the claim :- 14 Jan - Digiair visited. Assessed 16 Jan - Audnet visited. Assessed 20 Jan - Vukani, the claim consultant emailed saying the claim has been rejected. 20 Jan - I rep**** to Vukani, informing him that I am not happy with his decision, and i want the manager to contact me. This did not Happen , and so I decided to call Manager on ; 21 Jan - Spoke to Manager . She said she can't help and I must appeal. 21 Jan - Vukani sends me email , saying that they have suspended the rejection of the claim 26 Jan- Audnet ,Loss Adjuster and Digiair came out for an assessment again. 26 Jan - later in the afternoon, Digiair came and Came and removed the out unit. Up until today 3 Feb 2026, I have no feed back from Vukani and SA Homeloans Insurance . About aircon 1 , it's 2 yrs old and been serviced , how can that be wear and tear ? This is very frustrating. I have been with SA Homeloans for some 33 years and to think that I have made approximately 5 claims, this is very disappointing. As we are aware the heat in the last 2 weeks have been unbearable... My husband and I are both chronically ill with a cardiac condition, hence we are really struggling with this scorching weather . Will appreciate your assistance in this matter. Mrs N Naidoo.