Poor service

I've logged a stove claim in October, 2 service providers were appointed both came to check and give feedback, after 3 weeks they call 2nd service provider for more pictures. Nothing happened till l send a complain for poor service, they send a third provider who came and took pictures he didn't evencech the stove all he said was he came to take the pictures and told me that the claim is going to be rejected. Surprisingly the following day l got a call saying baswd on tbe report from the 3red provider my claim has been rejected because is a wear n tear. Am not happy with the outcome since the guy did nothing apart from pictures