Ongoing frustration with SA Home Loan Insurance - ,6 Years

Item: SA Home Loans Insurance
Rating: 1
Author: Thembi M

My claim is still not attended to till to-date. I last received an auto reply email on the 17th May 2025: "Hello there.

Thank you for getting in touch with us. We’re committed to addressing your query as quickly as possible and will respond to your email within 48 hours. If your query needs more urgent attention, please don’t hesitate to call us on ***, and one of our friendly consultants will gladly assist you.

We appreciate your patience and look forward to helping you."

Till this day I have not received any email informing me that my roof will be fixed;

Account Number: *** Incident Date: since rain started in October 2024

Helpful (0)

Replies (1)

SA Home Loans Insurance's replyOfficial

02 Jun 2025, 07:29

Hi Thembi. Thank you for contacting us. We have referred this to the relevant department. They will be in touch with you today.

Regards
The SA Home Loans Team

SA Home Loans Insurance's reply02 Jun 2025, 07:29

Official

Hi Thembi. Thank you for contacting us. We have referred this to the relevant department. They will be in touch with you today.

Regards
The SA Home Loans Team