Disgusting services . Please new home owners choose your insurance company wisely . Sahl finds every excuse not to fix damage which are beyond our control. Terrible service

On the 8th of October, I reported to SAHL that my main bedroom had caught on fire. During my call, I was clearly instructed not to touch or clean anything because their forensic team would need to inspect the damage. The fire had been put out with water, and I specifically asked if I could wipe away the standing water since my floors are wooden. I was told no, and to wait for their team. Please refer to the call recordings.

I waited six full days for the assessors to arrive. During this time, the standing water soaked and bubbled my wooden floors. Only after the assessors finally came (on 15 October) was I told to mop and clear the area. By then, the preventable damage had already been done.

Now, SAHL is only partially covering the claim — not even enough to replace the damaged floors — even though the worsening damage resulted directly from their own delay and instructions.

To make matters worse, I’ve had to personally pay for alternative accommodation for my daughter, who suffers from asthma, as the room is unsafe for her. My policy clearly states that accommodation will be provided, yet SAHL has refused to assist.

All my premiums are up to date, but every time there seems to be another excuse not to take full responsibility. I am extremely disappointed with the lack of urgency, poor handling, and disregard for customer well-being.

I request that this matter be reviewed urgently and resolved fairly, as I followed all instructions given by SAHL in good faith.