Dear SA Homeloans We have been with you for 5 years and this is the first time we had a direct lightning strike and claimed

Dear SA Homeloans We have been with you for 5 years and this is the first time we had a direct lightning strike and claimed. I have sent my solar inverters back to the OEM to get assessed and sent damage report and quote to fix my inverters and Management panel. We finally had the assessor out this week. I am not sure why because I have added the damage report with the quote to fix everything on the original claim when I logged it on the 13 March 2025. Today is the 11 April. The quote is a fraction of the price then to replace my damage solar system. I am not sure why it is taking so long. Your agent that’s handling my claim is unresponsive with no feedback. When I escalate, he starts asking for documents. This is unacceptable. I do not want to know what will happen if we are in a situation where my house burns down. Do I sit on the street for a month while you process my claim. I am considering changing my home loan to someone else because of this. Very disappointing.