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Antoinette R

1 reviews | Active since Dec 2019

24 Dec 2025, 19:24

BAD SERVICE FEOM SA HOMELOANS AND THEY CONTACTORS THRY USE

On the 16th Deaember our geyser Burst and i emmediatly called Sa Home Loan insuranceand reported the incident..on the 19th of Desember they send people out and they replaced the Geyser..it warm up 1 time and the next day water was cold again and its not warming up

Whe called in again and the send 2 other fuys out..just to tell us they cant do bothing and they "think" its not connected Properly and will need electricians to fix the Problem..

Again whe called the insurance and till today 24th of Desember whe were not helped and whe still sitting with a NON WORKING GEYSER..

SA HOMELOANS PLEASE SEND OUT SOMEONE THAT KNOWS HOW TO CONNECT THE GEYSER PROPERLY PLEASE

YOU CALL CENTRE DONT HELP

THE PEOPLE U DID SEND OUT AGAIN DONT KNOW WHATS THE PROBLEM

PLEASE FIX OUR PROBLEM WITH THE GEYSER..ITS 24TH OF DESEMBER AND ALMOST 10 DAYS NOW WITHOUT WARM WATER !!!!!😡😡

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Replies (1)
SA Home Loans Insurance
SA Home Loans Insurance's reply05 Jan 2026, 09:13
Official
Hi Antoinette.  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced. We fully understand how unacceptable it is to be without hot water for an extended period, especially during the festive season and we regret that our service has fallen short of your expectations.  We have escalated your complaint as a matter of urgency to our Insurance Management team. 

Warm Regards
The SA Home Loans Team