Poor Customer Service

I purchased a holiday voucher from Astral group in 2013, which is due to expire end of June 2015. I contacted them and they referred me to SA Gateways where I need to use to book the accommodation. <br> <br> I have tried to contact a certain Lyle who doesn't bother to answer her phone or even read her emails. It has been 1 month and 2 weeks with no response from her. I am deeply disappointed by her lack of service of just merely giving feedback, or just to simply acknowledge receipt of email. <br> <br> People please don't fall for these \holiday vouchers"that are just too good to be true. they just take your money and disappear. <br> """