Service Complaint from SA Garage Doors

Service Complaint: SA Garage Doors Q8265 SA GarageDoors

Dear Hellopeter

My service complaint bears reference to the poor service from SA Garage Doors in March 2021.

I am sadly disappointed by their poor service and garage door products. I first contacted them before 9 March 2021 about the 2 door panels that need replacement on my Meranti garage door. The door was originally purchased in April 2016 - Meranti Single SOH. The complaint was referred to Roos Garage, their Supplier. Roos responded on 9 March stating that they are not in a position to fix the 2 door panels where the wood is faulty and referred the matter back to SA Garage Doors and who quoted me for a new garage door and battery at a higher price with battery and remote (R9 800 VAT incl). My present door does not even have a battery and I did not request this. The initial feedback was that the door cannot be fixed as the door is discontinued.

The first door was bought in 2016 (Meranti Single SOH + Centre Lock - R8 700). SA Garagedoors is not in a position to guarantee the new OR old door which carries the same risk from where I stand, They are not client centric or responsive and are not even prepared to come to a deal about the new door price OR fixing my current door.

SA Garage Doors have now responded on 1 April post my complaint with a new quote to fix the 2 panels - (R6 790 VAT incl) vs the full R8 700 (incl. VAT). Please advise if any of this make sense. I hope that Clients be mindful when buying products from SA Garage Doors.

Regards Marion Baxter