Unpleasant experience with SA Express
<p>I wish to convey my extreme dissatisfaction with SA Express. On 11 April, my scheduled flight SA1014 from Bloemfontein to Johannesburg was delayed by over 3 hours. Firstly, I had to postpone and later cancel appointments in Johannesburg for that evening, leaving an extremely bad impression with my clients. I had to rush through my various appointments in Bloemfontein to make my booked flight (to be able to make my Johannesburg appointments as mentioned above) for no reason since I only left Bloemfontein after 8pm. This caused havoc on all my travel plans for the next 3 days. I do appreciate that we unfortunately do not live in a perfect world and things go wrong. My frustration is the fact that there was no communication with your passengers. If you had contacted me earlier in the day via email, phone call, SMS, WhatsApp, Facebook… endless methods of communication… I would not have been stuck in Bram Fischer airport (I don’t know if you have ever been there… not exactly big enough to keep one occupied) for such a long time and I could have finished my business at a more relaxed pace. We were also not informed why there was a delay. And of course, the worst is the way that flight delays seem to get longer as the new “boarding time” approaches. Maybe you have communication channels I am not aware of? If so, please send it through to me that I can stay up to date with my flight boarding times for future flights. The above was sent to Specialist Customer Relations via email ********** on 17/04/2018. I have not yet received any feedback regarding my previous mail (as per above) and yet I still chose SA Express for my travels from Bloemfontein to Johannesburg... and again my flight (SA1006) has been delayed without explination or apology. How can you be this indefferent to your customers?</p>