SAX Cares... Clearly not

<p>During a trip to Kimberley a bag was damaged.</p> <p>We were informed by the baggage claim team of SA Express at OR Tambo International Airport that there was a procedure that was to be followed with regard to submitting a claim for this, which we did, in January 2016 already.</p> <p>Since then I have submitted several emails and made several calls to the Customer Service Centre (hilariously the number is indicated as SAX Cares). The number rings continuously for hours without a singe answer.</p> <p>Eventually I called SAA and got an additional number to phone, which I then did and following two missed calls the phone was answered during the thrid call and I was informed that the woman who handles claims was on lunch (at 10:30 mind you), the person on the phone informed me that she would pass a message to the woman and that she will phone me back as soon as she got back.</p> <p>This was one week ago.</p> <p>I have still not received a call back from her, I have also not been able to get through to the customer service centre either.</p> <p>Both numbers are ringing without answer.</p> <p>It has been months and even to this day I have not received even confirmation that my claim was submitted.</p> <p>I would have appreciated at least some kind of confirmation that my claim was being looked at, and even if it were turned down I sould have appreciated some kind of feedback relating to this instead of having it floating around like its not important.</p>