SA EXPRESS - WORST AIRLINE IN EXISTENCE

Item: Sa Express
Rating: 1

I travel frequently to and from Namibia for bussines and have the unfortunate task of having to deal with SA EXPRESS on the occasions my secretary is unable to book me with a more competent airline. . Almost every single time I fly with you idiots, either the flight is delayed or just plain cancelled, as I experienced once again flying from Walvis Bay to OR Tambo on the 6th of May 2016. We were schedule to depart at 10:30AM and land at 13:45. I was informed, after having to enquire with the half dead SAA representitive on duty that day that the flight was cancelled and a second flight would be scheduled to depart at 13.30. I then had to reschedule my connecting flight to Durban(at my own cost), in order to ensure I would still make it home the same day. How do you cancel a flight that is practically fully booked? Of course, in true SAA style, the second flight was also late by over an hour, ensuring that I would also miss the second connecting flight to Durban. Once on the plane, I elaborated my concenrn to one of your highly intelligent flight attendents and she came back to inform me that after a brief discussion with the pilot, all would be resolved upon my landing at OR Tambo and that all I needed to do was go straight to the SAA EXPRESS ticket desk and they would handle it from there. I suspect the poor girl must have had her drink spiked by the pilot or she was on some form of hallucigenic narcotics, as this was hardly the case upon my arrival at OR. I was met with cold indifference and told that it was neither the policy nor the problem of SAA to do anything. Seeing as nothing had been done by the idiots you people employ, I was forced to book into a hotel for the night(once again at my own cost), as there were no more available flights to Durban that night. The only positive dealing with you insipid bunch of clowns, was the prompt and genuinely fantastic service I receive from British Airways domestic, whom I booked my connecting flight with. Thank God it was not with you idiots as I would probably still be there. Not only did they change my flight to the following morning free of charge, but upgraded the flight to bussines class without any additional cost. Even though the fault was not on them, they stepped up to the plate and quite clearly demomstrated what service excellence is about. Judging by the knuckle dragging invalids you clowns employ, I'm certain that teaching them to breath without assistance is challenging enough. Utterly hopeless!

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