GT
Gontse T

1 reviews | Active since Apr 2016

09 Aug 2019, 12:48

SA EXPRESS **** AIRLINE

I booked a flight to Walvis Bay for the 9th of August 2019 months and months in advance. A week prior to my flight the time was changed from 11h55 to 11h20 and boarding time changed to 10h35. At 10h35 when I was supposed to board the flight was canceled because the aircraft had "technical difficulties" this was not even communicated by the airline it was put up on screens at the airport. Upon further investigation I found out that the airline had been having technical difficulties for the past TWO WEEKS but still continued booking people on flights. To cover their asses they then attempted to book me on an Airlink flight and offer accommodation. When I asked for a refund for the flight as well as my accommodation in Walvis Bay I was told that I MIGHT be refunded after 21days. I was given a flimsy excuse of a letter that did not even state that I would be refunded but only that they were sorry. I want to know who will refund my R8400 that I spent on flights and accommodation as well as the lost revenue as a result of the airline not fulfilling their contract terms to provide me with a service that I had paid for to get me to Walvis Bay

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