SA Express not interested in helping me at all!

After numerous calls, emails and social media inbox messages, SA Express has no interest in getting back to me regarding luggage that was broken by their staff.

My flight was almost 2 months ago, I immediately reported my broken luggage at the airport upon collecting it, and on 16 April I sent through the required documents, including police docs, to claim back my luggage. It is more than a month after I sent this through, and no one is getting back to me or helping me with my claim. I don't understand why I can go through all the effort to complete these forms, but SA Express cannot make the same effort to firstly het back to me, and secondly, replace the luggage that they damaged.

Can someone please restore my faith in this company because I am extremely annoyed, frustrated and angry...We pay so much for flights, but no one can pay any attention to clients' complaints or queries.

I pay them, I make sure I'm on time for my flight, I keep to their rules. Can someone treat me wih the sam respect now, please?!