SA Express is p*ssing me off!!!

Useless!!!

I am officially done with SA Express.

After struggling for 3 months to get hold of someone that can help me with my bag getting damaged by THEM on THEIR flight, I had to go to the Ombudsman.

The Ombudsman was great and helped me sort out this issue.

SA Express phoned to say that my bag should be dropped at Louis Datnow Luggage, which cost my a lot of fuel as I don't stay nearby. I dropped my bag on 8 September 2018.

Numerous calls and emails, without any replies or feedback on why it is taking 8 weeks to fix my bag, I finally reached my last bit of patience!

Upon phoning this morning, for the first time I was advised that my bag has not been touched yet as SA Express has not paid for a whole lot of damaged luggage that needs to get fixed. I was told that if I really want my bag, I can pay myself to fix it.

***?!

Although I understand that Louis Datnow Luggage is waiting to get paid before fixing the bags, an answer long ago would have been great!

SA Express, it is time to give the customers answers. We are irritated and fed up.

I am ready to lay more complaints if I have to!!

Get this sorted!!!