SA Express today cancelled ALL their flights through out South Africa WITHOUT notification to passengers OR ground staff members! Passengers were kept at the airport "OR Tambo" for hours with promises of news before nine o'clock which was shifted to ten o'clock, and the only outcome - Flights are cancelled due to Operational failure. IS SA Express bankrupt??? Why did they until yesterday accept payments for flights which the knew they could not honor? This sub-standard service is at the least unacceptable! The sad part is the passengers whom were all inconvenienced, and SA Express staff who is unable to help due to the fact that THEY do not know why flights have been cancelled. Communication from the "top" bra's at SA Express sucks!! Passengers who flew in to Johannesburg from the USA & Canada and had connecting flights to Richards Bay & Hoedspruit, with important commitments were left high and dry since seven o'clock this morning. In-excusable! How can we as paying citizens just accept this situation? No refunds are offered, and the attitude of the managers of SA Express stinks! They should take responsibility for this seven worldish handling and treatment of paying human-beings. No wonder SAA is always in financial trouble! Who wants to fly with a company run like a circus by clowns? Maybe we should all avoid SAA seeing that even if you book with them you CANNOT FLY SAA due to "Operational failure". To make things worse one of the SAA boarding gate attendands - "Mololofe" has just executed a blatant act of ******! At the boarding gate for flight SAA 551 to Durban she would NOT allow a white passenger to board but she allowed the black passenger behind the white passenger to board just closing the boarding gate in the white passengers face! The stinking attitude of this individual should immediately be examined and dealt with. She cannot be allowed to work with paying customers with such a ******ic attitude! Paying customers pay their salaries this is now biting the hand that feeds you! Unbelievable! I am however not holding my breath that action will be taken by SAA as there is such a lack of backbone to pull things straight and get SAA into shape as a prestige company. They would rather not make waves and carry on like a fifth rated horror movie. Such a shame ....
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