SA Express a De*****s Customers

I flew on SA1114 to Kimberly on 8/11/17 only to realize when I arrived for check-in at Garden Court that the handle of my purple suitcase was broken and I was not informed that the baggage-handlers broke the handle. I went to report it today when I arrived at ORTIA at the SA Express Baggage Claims Counter on the 1st Floor. Tshepiso Kwali informed me that SA Express no longer covers claims for handles, wheels and attachments. I feel the baggage-handlers cannot break my handle but the airline is not prepared to repair or replace the whole bag because the handle is part of the whole, I did not buy the handle separate from the bag. I require SA Express to replace my bag.