Pathetic customer service

I had an absolutely horrible experience with SA express a few days ago. I had a flight from Gaborone to JHb at 17:00 and then from JHb to CPT. It wasn’t until 17:30 when I went to the Express office that they said the flight was delayed. No communication or notification. I sat in their control room offfice for 4 hours waiting for an update on the flight and nobody had the decency to even talk to me and when they did it was rude and abrupt. Speaking about me to each other in at Tshwana. I ended only leaving the following morning, had to pay another R980 for a connecting flight from JHb to CPT and having to miss out on a family holiday. I am very annoyed and so are my family. To go through this I don’t ever want to take SAX again. Flights get delayed, granted but the bad communication, lack of courtesy and then me having to fork out money because of the delays is ridiculous.