No customer service
One understands that flights are delayed, but not having sufficient staff to keep passengers serviced or informed, or at the bare minimum, to update flight departure times on overhead boards, are unacceptable.
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Replies (1)'s updateReviewer Update
08 Dec 2017, 23:18And then to make matters worse we arrive more than two hours late, only to sit on the plane for another 15 minutes as the bus has not arrived. The flight is only 40 minutes long, it is not as if we arrived at the airport unexpectedly. And now we are waiting in the bus for the driver to take us further. Never mind your passengers SA Express. Never mind us.
's update08 Dec 2017, 23:18
Reviewer Update
And then to make matters worse we arrive more than two hours late, only to sit on the plane for another 15 minutes as the bus has not arrived. The flight is only 40 minutes long, it is not as if we arrived at the airport unexpectedly. And now we are waiting in the bus for the driver to take us further. Never mind your passengers SA Express. Never mind us.