1 reviews | Active since Nov 2017
*** Service from SAA Express in Bram Fischer
Booked a flight to depart at 18:20 and got to the airport at 17:15 so that I can check in early. I did and the lasy assisting me told me the is an issue with the 'system' , because I have been waiting for almost 15min waitinh for my boarding pass.She told me 'rudely' that I must go sit down she will work on the system and once sorted she will bring my boarding pass.About 20 min later she brought to my boarding pass and told me the flight been delayed and will leave at 19:30 .19:00 boarding time , evryone else that we were waiting with got on the 19:00 flight to leave at 19:30 as she promised but left 3 of us and we were send from pillar to post , told lies after lies about a flight that would be coming from Kimberly to Johannesburg and we now going to leave at 19:30 . At 19:30 flight and no one to explain and we are told lies over lies.
Please note I have a 6months baby whom I had to rush home to hence my booking an early flight .Also there are people whom she decided to put through before us for whatsever reason known to her. I really hope SAA Express will attend to this . I was sonheavily inconvinience worst told lie over and over for good 3hours. I do hope SAA take their customer service and would treat this as a matter of urgancy ....
