***********/ NEGLIGENT STAFF.

At the beginning of February I took a flight to DBN from JHB with SAA. On my arrival in DBN I found that my bag was broken. I reported the incident at the King Shaka airport and was told to report the incident in JHB rather because I live that side (By Sandile). I did that when I arrived on Friday and was given forms to complete and return of which I did at my inconvenience. I have not heard a word from SAA since on how far my claim is and all required documents were submitted a week after the incident. I DON'T KNOW WHERTHER THIS IS NOW MY RESPONSIBILITY AS A CUSTOMER ON YOUR AIRPLANE TO REPLACE MY BAG DAMAGED BY YOUR STAFF MEMBERS. Another incident this morning on a flight from JHB to Bloemfontein (flight 1003 8am) on SAA express, my luggage cannot be found. I'm outside of Bloemfontein right now trying to continue with my work and ontop I am sick, I am exhausted and I still need to deal with such nonsensefrom your company. I really can't deal. Please have this sorted out immediately SAA. I don't care what miracle you pull through. This is by far the most annoying airline EVER!!