I want my refund back SA Express: Case #***3

I have had the most worst terrible experience ever! i booked a flight with SA Express via Travelstart on the 30th of Jan for the flight that was departing on the 31st of January 2020 at 17:00 in the afternoon from UTT ( Mthatha to JHN (O.R Tambo Johannesburg). on my arrival at the airport the day of departure after I've checked in hours ago, I get the news that the flight was cancelled with no one informing us about the cancellation of the flight. mind you I was traveling for an AGM meeting in Limpopo which was to take place the morning after, the 1st of February 2020 at 08'30 AM. I was told the flight is cancelled the next flight is tomorrow at 09:00 am, very useless to me.

so i cancelled and requested my refund as travelling that day would've served no purpose. i have been emailing them ever since, till date I was promised my refund. I have exhausted all possible means, I don't know which door to knock to next.

I just want my money back from SA Express.

whoever can assist me please help. my email address: *** The name is Tamsanqa Jafta