Horrible flying experience with a worse customer service experience

<p>Flight: SA1510<br />Depart: George <br />Seat: 8D<br />Date 31.01.2017<br />Scheduled Time: 18:10<br />Actual time: 18:30</p> <p>I am an 31 year old male from Johannesburg. Was in Knysna for a 2 day business trip. <br />As I was boarding I realized there is an Flight Engineer on board that was worrying but did not pay much attention. I buckled up and got comfortable. 5 min into the flight a terrible sound, so loud had me in a panic. With everyone else looking around trying not to look negative. We in the air after all. Immediately the Flight Engineer got up to work on the problem or so the pilot announced. Please correct me but do you always fly with an Engineer on board? This gave me the idea that the pilot knew something might go wrong. Still trying to think positive while i prayed and basically asked God to forgive all my sins and preparing for the worst possible death the pilot announced that we will be turning around and land at George Airport. This had me in a worse panic. We are now 20 min in the air meaning its 20 min back. It felt like 2 hours. Never the less...</p> <p>We landed at George Airport and the cabin crew asked everyone to stay seated. I call the one crew member over just to confirm that we will be getting off, right? Wrong, we need to stay seated while the engineers fix the problem. At this point it felt like I might have a heart attack. Sweating and could hardly speak. On the verge of a break down the pilot agreed to let me off.</p> <p>I was handed over to the Team Leader/Manager of Sa Express at George Airport Mr Leon Hufke. Who had no compassion trying to tell me that once I get off the plane that getting to Johannesburg would be my own problem. In fact those were his words. Me eventually crying and so emotional about the flight then this mans attitude towards me. This was shocking. I couldn't believe what I was experiencing. I told him that he will book me on the next flight out. After a while of arguing with me he said he can book me on a flight the following day and I agreed. He also made sure that I knew that my accommodation for the night is not his problem. In fact that was his words. He was the most rudest person in customer service I've ever came across. Some customer service agents pretend they understand and care with a smile on their face. This man made no secret that me getting off that flight was an inconvenience to your company. In fact he mentioned that it will delay the flight as there's some paperwork to be completed.</p> <p>I would like to also bring to your attention that not once has anyone apologies to me about what happened on that flight nor has anyone ensure me that theres nothing to worry about.</p> <p>I would also like to mention that this was a work trip and I will never as long as I live make use of Sa Express or any of its sister airlines. The flight experience was bad but the customer service experience that followed was worse.</p>