Complete Disaster

To All it may Concern

I never complain about service and usually brush it off with a laugh but for the first time I feel I need to state what a total disaster SA Express is as well as misleading. We booked the direct flight from Cape Town to Pilansberg only to be told at check in we will be redirected to Bloemfontein which delayed our arrival getting to Sun City. Thinking this was bad we were in for a real shocker when after a week we checked in to fly directly home to Cape Town. On check in at 13:40 for a flight leaving at 14:40 we were first told that we have been redirected to JHB and would need to board a new plane on our arrival which delayed us again getting home to Cape Town. It does not end while sitting waiting for at least 30 min we get told that sorry the plane from Johannesburg as been delayed and has not even left JHB and that it will only land after 16:00. Lets just state the fact that I we are stuck at Pilanesberg airport with only wooden benches and nothing much else with my husband and two small kids. No place to buy refreshments there is nothing there. We have now been delayed twice and have missed our connecting flight from JHB to Cape Town. We should have arrived home just after 17:00 now if we get home before 22:00 we will get lucky. I know things happen but what harm could there have been with a simple phone call to the Sun City Hotels to advise on the problem. Or even better a simple sms. Pilanesberg Airport staff clearly have the time they do nothing all day but sit around. It would have been far better to be stuck at the resorts rather than the Airport. Staff incompetence here is shocking. So to who ever reads this please do not book with SA Express it is a waste of time and stress and they just don’t care either.