Brand new suitcase damaged en route

Our Special Ops Manager's brand new suitcase was damaged en route from Cape Town to East London today. Mr Prinsloo complained in East London - and was flippantly told to take it up with the manufacturer of the luggage. No apologies were offered, nor any other form of service delivery to settle a valid complaint. Our senior managers fly nationwide every month - and going forward I refuse to book any further flights with SAA Express due to this cavalier attitude.