Appalling Customer feedback and badly handled claims

Disgusting Service even after speaking to the Manager. 4 months and not COMMUNICATION with the claimant.

In December 2017, I received my bag badly damaged from Port Elizabeth Airport. No one could tell me what had happened or apologized for the damaged bag. I then went through the Claims process and waited for over 3 months with ABSOLUTELY no feedback or communication from SA Express.

I then called in and spoke to the Manager who assured me he would assist and resubmitted the case via e-mail. This is now sitting 2 weeks later with once again NO FEEDBAC****