A taxi rank operates 10x more effeciently that this airline

Sa1003 scheduled departure 08h00. Actual departure 09h45

SA1014 scheduled departure 16h55. Actual departure 19h30

What kind of service is this? Don't try excuse this by telling me that flights are sometimes delayed, because in your case twice in one day is evidence of poor management and inefficient operations.

I paid for convenience and what I get is camping at both airports for my departure and return. If your response to this email is that you are sorry or that you apologise for the inconvenience, REFRAIN AND DO BETTER.