8 hour flight delay, no response to tweets, emails and website messages. Left stranded in the EC

<p><span style="color: #ffffff; font-family: Arial, sans-serif; font-size: 12px; line-height: 18px; white-space: pre-wrap; background-color: #1da1f2;">I flew from Durban to EL on the 26th of March with the expectation to fly at 12:00pm to get to my sisters wedding at 14.00 as the wedding s****ed at 14.30 and there's only 1 flight out. We were boarded and 5 minutes later told to wait for 10 mins in the bus. Around 45 minutes later we all s****ed off loading as we were standing for that long. An hour later we were told we were flying, turns out we had to wait another 20 minutes only to be told at 13.00 we will only fly at 6pm. SAA compensated us with a voucher for R80 (mind you theres nothing you can get for that price at the airport - I don't eat take aways). Throughout the whole process SAA kept informing us they were not a part of SAexpress yet we all booked our flightss via the SAA website. The lady at the counter was ill informed and had no idea what was going on. At 1 point we were so frustrated with sick kids and people travelling all over east london she decided to call the police on us. On top of that her superviso never came down once (after we had asked numerous times to address us). 1 Fly SAA didn't even the decency to organize transport for us or accommodation or food for when we got to the otherside as our phones had died and arriving in Eastern Cape and travelling for another 2 hours is not safe. The lady at the counter Ayanda, had no idea what sshe was doing. She **** to us and treated us like peasants. There were sick kidss with asthma and at 1 point to show how she doesn't care she told the lady she would get the childs asthma pump once on the other side. And then we were spose to fly at 18;00 and 5 mins before we were told that we would fly at 19:10. I incurred numerous costs because of your airline's carelessness and as well as missed an event which was my sisters wedding. I arrived in EL at 20:45. I spent close to R400 at the airport alone as your compensation for an 8 hr wait was R80. On top of that I had organized transportation once I got to EL, but had to organize a cab which cost me R350. I am disgusted and appalled. i complained on your website and I'm yet to get a response. I tweeted and was told my query was logged and you will get back to me after 7 days. The person running your account has not had the decency to respond to me after that, yet I've tweeted you 3 times after and sent messages. Unacceptable AIRLINE!!! SHUT IT DOWN!! I'm yet to recover from the cost of your innefficiency. I have proof of ignored mails and messages via twitter.</span></p>