Absolutely unbelievable BAD service

<p>25 July 2016 I placed an order.</p> <p>My initial impression was very satisfying. The salesperson helped me decide on and select the correct product for my purpose. After requesting and receiving the quote I made the payment and was assured that: As soon as the payment clears, the stock will be shipped and received within days. I was also told that I will be kept up-to-date with the progress of the order.</p> <p>July 27: I sent an email querying the progress and received a reply stating the order is not yet complete.</p> <p>Aug 1: After sending an email to which I did not receive any reply (up until now) I phoned the branch in order to speak to someone, however was sent to a voicemail box. I phoned a different branch and was given a cellphone number of an employee who can put me in touch with the person I originally placed the order with. After explaining the situation I was assured that the order will be delivered before the weeks end.</p> <p>Aug 8: I received an email stating I shall receive a phone call by the end of the day explaining why my order is still delayed. The phone call did not materialize.</p> <p>Aug 10: I phoned the branch in order to start the process of cancelling my order but was assured that the order will ship that same afternoon. Instead of receiving a shipping number the phone call I did receive was to inform me the order DID NOT ship and will only be picked up the following day.</p> <p>Today 12 Aug: I am currently exploring other venues to have my order cancelled and my money refunded</p>