RV
Riaan V
1 reviews | Active since Feb 2014
14 Oct 2019, 13:55
SA Energy Experts ****
I bought a solar battery on 25 Sept, online. Lots off communication and promises, but I still don't have my receipt or products from them. Every number I call doesn't exist and now I'm forced to involve the police. I'm not happy at all
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Replies (3)0
Replies (3)
SA Energy Experts's replyOfficial
30 Oct 2019, 09:56Good day Riaan Visser,
Thank you for taking the time to write to us at SA Energy Experts and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at SA Energy Experts and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
SA Energy Experts's reply30 Oct 2019, 09:56
Official
Good day Riaan Visser,
Thank you for taking the time to write to us at SA Energy Experts and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at SA Energy Experts and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
RV
Riaan V's updateReviewer Update
31 Oct 2019, 11:00Thank you for the reply.
My money was refunded yesterday. Very grateful.
After 30 emails, Police involvement and the Banking ***** Unit involvement, the money was refunded. It took alot of follow-up and determination to stay on their tracks.
Hours of admin, prayer and networking and finally breakthrough. I still don't trust this company and I'm still not prepared to say it is not a ****. I would advice caution.
Maybe the authorities will investigate further, but atleast I got my money back.
My money was refunded yesterday. Very grateful.
After 30 emails, Police involvement and the Banking ***** Unit involvement, the money was refunded. It took alot of follow-up and determination to stay on their tracks.
Hours of admin, prayer and networking and finally breakthrough. I still don't trust this company and I'm still not prepared to say it is not a ****. I would advice caution.
Maybe the authorities will investigate further, but atleast I got my money back.
RV
Riaan V's update31 Oct 2019, 11:00
Reviewer Update
Thank you for the reply.
My money was refunded yesterday. Very grateful.
After 30 emails, Police involvement and the Banking ***** Unit involvement, the money was refunded. It took alot of follow-up and determination to stay on their tracks.
Hours of admin, prayer and networking and finally breakthrough. I still don't trust this company and I'm still not prepared to say it is not a ****. I would advice caution.
Maybe the authorities will investigate further, but atleast I got my money back.
My money was refunded yesterday. Very grateful.
After 30 emails, Police involvement and the Banking ***** Unit involvement, the money was refunded. It took alot of follow-up and determination to stay on their tracks.
Hours of admin, prayer and networking and finally breakthrough. I still don't trust this company and I'm still not prepared to say it is not a ****. I would advice caution.
Maybe the authorities will investigate further, but atleast I got my money back.
SA Energy Experts's replyOfficial
18 Nov 2019, 22:05 Hi Riaan;Glad you were refunded on short notice and apologies on the battery purchased. We have our support now place greater emphasis on single orders as in your case. The number of units should not change our level of service excellence experienced by other customers.Director
Ridwan Sassmodien
Ridwan Sassmodien
SA Energy Experts's reply18 Nov 2019, 22:05
Official
Hi Riaan;Glad you were refunded on short notice and apologies on the battery purchased. We have our support now place greater emphasis on single orders as in your case. The number of units should not change our level of service excellence experienced by other customers.Director
Ridwan Sassmodien
Ridwan Sassmodien