WN
Waynne N
1 reviews | Active since Dec 2012
14 Apr 2025, 19:08
********* practices
Stay away from this company. I had some questions with regards to my current debt review and payments. Because I was not able to make a meeting at 8.30AM, which was demanded by Awie at 5.30PM the day before I have just received a mail to say he is terminating my application. I paid you your R9950 before you would assist me, attorney fees have been paid. 3 Months on the program and because I can not accommodate your demands for a 8.30AM call you decide to terminate me, saying you are unable to work with us. My meetings are scheduled in advance so i cannot just cancel at the last minute to suit you. You told me to make a formal complaint at with the NCR which has already been done.
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SA Debt Help (Pty) Ltd's replyOfficial
14 Apr 2025, 19:16Dear Waynne,
Thank you for your feedback. We believe it is important to clarify the factual context of your matter so that readers have a complete and accurate understanding.
You initially joined our debt counselling program with full disclosure that all monthly debt obligations had to be maintained. During our recent follow-up, it became clear that your December payment was not going to be made due to additional medical expenses that had not been disclosed to us earlier. This new information required us to urgently restructure your proposal and payment plan in order to prevent your accounts from falling into arrears and to avoid serious consequences with your creditors.
Throughout this process, our team acted in good faith and repeatedly went out of our way to assist you, especially considering the medical challenges faced within your household. We have communication on record reflecting that our intention was to support you, not to inconvenience you.
The consultation time offered was part of the urgent restructuring required, and at no point were you ever told that any application fee was a requirement before assistance. This claim is factually incorrect.
Unfortunately, the communication from your side and the breakdown in cooperation made it impossible for us to continue our professional relationship. Debt counselling is a partnership that requires transparency, accurate information, and timely participation from all parties. When this is not possible, the process cannot function effectively or legally.
For these reasons, and as communicated to you, SA Debt Help will withdraw as the appointed debt counsellor on your file.
We wish you and your family well and hope you find a service provider who is better suited to your expectations.
Kind regards,
Management
SA Debt Help
Thank you for your feedback. We believe it is important to clarify the factual context of your matter so that readers have a complete and accurate understanding.
You initially joined our debt counselling program with full disclosure that all monthly debt obligations had to be maintained. During our recent follow-up, it became clear that your December payment was not going to be made due to additional medical expenses that had not been disclosed to us earlier. This new information required us to urgently restructure your proposal and payment plan in order to prevent your accounts from falling into arrears and to avoid serious consequences with your creditors.
Throughout this process, our team acted in good faith and repeatedly went out of our way to assist you, especially considering the medical challenges faced within your household. We have communication on record reflecting that our intention was to support you, not to inconvenience you.
The consultation time offered was part of the urgent restructuring required, and at no point were you ever told that any application fee was a requirement before assistance. This claim is factually incorrect.
Unfortunately, the communication from your side and the breakdown in cooperation made it impossible for us to continue our professional relationship. Debt counselling is a partnership that requires transparency, accurate information, and timely participation from all parties. When this is not possible, the process cannot function effectively or legally.
For these reasons, and as communicated to you, SA Debt Help will withdraw as the appointed debt counsellor on your file.
We wish you and your family well and hope you find a service provider who is better suited to your expectations.
Kind regards,
Management
SA Debt Help
SA Debt Help (Pty) Ltd's reply14 Apr 2025, 19:16
Official
Dear Waynne,
Thank you for your feedback. We believe it is important to clarify the factual context of your matter so that readers have a complete and accurate understanding.
You initially joined our debt counselling program with full disclosure that all monthly debt obligations had to be maintained. During our recent follow-up, it became clear that your December payment was not going to be made due to additional medical expenses that had not been disclosed to us earlier. This new information required us to urgently restructure your proposal and payment plan in order to prevent your accounts from falling into arrears and to avoid serious consequences with your creditors.
Throughout this process, our team acted in good faith and repeatedly went out of our way to assist you, especially considering the medical challenges faced within your household. We have communication on record reflecting that our intention was to support you, not to inconvenience you.
The consultation time offered was part of the urgent restructuring required, and at no point were you ever told that any application fee was a requirement before assistance. This claim is factually incorrect.
Unfortunately, the communication from your side and the breakdown in cooperation made it impossible for us to continue our professional relationship. Debt counselling is a partnership that requires transparency, accurate information, and timely participation from all parties. When this is not possible, the process cannot function effectively or legally.
For these reasons, and as communicated to you, SA Debt Help will withdraw as the appointed debt counsellor on your file.
We wish you and your family well and hope you find a service provider who is better suited to your expectations.
Kind regards,
Management
SA Debt Help
Thank you for your feedback. We believe it is important to clarify the factual context of your matter so that readers have a complete and accurate understanding.
You initially joined our debt counselling program with full disclosure that all monthly debt obligations had to be maintained. During our recent follow-up, it became clear that your December payment was not going to be made due to additional medical expenses that had not been disclosed to us earlier. This new information required us to urgently restructure your proposal and payment plan in order to prevent your accounts from falling into arrears and to avoid serious consequences with your creditors.
Throughout this process, our team acted in good faith and repeatedly went out of our way to assist you, especially considering the medical challenges faced within your household. We have communication on record reflecting that our intention was to support you, not to inconvenience you.
The consultation time offered was part of the urgent restructuring required, and at no point were you ever told that any application fee was a requirement before assistance. This claim is factually incorrect.
Unfortunately, the communication from your side and the breakdown in cooperation made it impossible for us to continue our professional relationship. Debt counselling is a partnership that requires transparency, accurate information, and timely participation from all parties. When this is not possible, the process cannot function effectively or legally.
For these reasons, and as communicated to you, SA Debt Help will withdraw as the appointed debt counsellor on your file.
We wish you and your family well and hope you find a service provider who is better suited to your expectations.
Kind regards,
Management
SA Debt Help