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**** they take money for work they don’t fully do. My mom had an agreement that they will pay all her creditors on the 25th of October and immediately made an agreement with her that they debit money from her bank without providing her with full information like how long it will take and said by the 15th of November she will get it since they have to go have an agreement with her creditors first, fine 15th comes and she still hasn’t received anything from them. On the 25th of November they debit her account without having an agreement with her creditors. Now my mom ends up paying for both her creditors and sa creditors assessors which did not do their job properly. She has been trying to get help with this but nothing even worse her accounts are still active which shows that they haven’t had an agreement with her creditors but they have the audacity to send her a massage saying they will debit her account earlier this month (second payment on December). Perfect example of a company who expected money but did not do their job, how can you expect pay for something you didn’t do: worse part you want my mom to talk to her creditors and ask them why they took her mom meanwhile that was your job, why is she paying you if she still has to go talk to her creditors? It’s either you make an agreement with her creditors and she will not be debited by them or you cancel her agreement with you. This thing has left us in more financial distress than we were before. You don’t even pick up her mom anymore