Unpleasant and inconsistent application of their own processes

Clientele and independent Arbitrator

I have had numerous issues with clientele and their claims department but I was caught off guard with the way in which the Independent Arbitrator decided to handle the dispute.

I have made numerous requests to get Arbitrator to close the incident and give a recommendation and have gotten no assistance. I need help as this being the first escalation where I have been dealt this hand. He has ignored escalation from the complaints department and have been told to escalate to Ombudsman but I will not until I get final recommendation for their independent Arbitrator.

The previous Arbitrator was pleasant and efficient and this has dragged for over a month. Plese assist