SA Consumer v MTN atrocious service.

I was having a really hard time getting funds to the amount of over R5000.00 incorrectly billed for a laptop that i returned the very next day as the the tele sales agent made false statements as to what this laptop could do. MTN and some other subsidiary company called Rewards, claimed that i would be refunded as soon as they found the laptop that was returned the very next day. So due to their staff being unable to locate the laptop, they penalised me! What absolute hogwash. Like I have an influence of their warehousing system. After sending dozens of e mails, SMS's and WhatsApp messages to them, I was stalled at every point. No-one in MTN was eager to help me get my refund due to an incredibly lack lustre and zero capability to refund me. Not one of the MTN staff could move my query to the correct department. Nothing moved. I of course became exceptionally angry. Then a thought came to me. Maybe SA Consumer Complaints would have enough punch to get this done. I sent an email to Consumer Complaints and received a response the very same day. An Angle by the name Marleen De Lange took my case and got very serious with it. She told me not to communicate with MTN, but to refer all their communication to her. It was amazing to see results coming in so quickly. So I would like to publicly thank Marleen from Consumer Complains for her heavy influence and determination to correct a wrong. Without her, there is no way I would succeed in retrieving my money. My refund has now been paid after more than a year. Thank you Marleen De Lange.