Bad Attitude

Myself, family and friends have been using the services of SA Connection for many years.<br> <br> I called in this morning asking to move my mother's booking which i've already paid for from today 15:00 to Wednesday 15:00 so she can visit an extra two days. I called in at 9 am and Germaine said I must call back at 10 as he had to run it by management. I then called in again at 10 am and he said there would be a 50% fee to move the booking from today to Wednesday. <br> <br> I said to him we've done this once before and it wasn't ever an issue, I was happy to pay the R90 admin fee for the change on the previous time. Now, it's R 160 to change a booking for two days later. Ridiculous!<br> <br> He had a very bad attitude and when I asked to speak to his manager, he said he was the manager all of a sudden. From many years of happy travel and going the extra mile for their clients, we will not be using their services again.