1 reviews | Active since Apr 2017

21 Jul 2017, 15:23

Vehicle Deposit return

<p>Hi there,</p> <p> </p> <p>Last weekend I was in the process to purchase a vehicle at S4 Auto in Boksburg, but when we were about to leave the dealership floor we were encountered with all sort of issues simply put the vehicle could not start on its own.</p> <p> </p> <p>I paid a deposit of 10k towards this deal but as soon as I realized I'm buying a car for nearly 310k which can't even start I decided to cancel the whole deal. Now I've been calling each and every single day to ask for my deposit back since I didn't take the car, instead of a simple straight answer all I'm given is someone needs to approve or they haven't approved etc. I feel like I'm getting the run around now and made to look like a fool but when they received my deposit it wasn't so difficult.</p> <p> </p> <p>I've already engaged Clientele Legal to also look into my case because I feel like I'm not being priotized simply because I cancelled the deal on them. </p> <p> </p> <p>Regards,</p> <p>MC Mpanza </p>

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Replies (1)
S4 Auto
S4 Auto's reply21 Jul 2017, 16:46
Official

Mr Mpanza,

Just to clarify , regarding the vehicle , it had one issue that was intermittent , the car started and then would not , however after sending the car to ford it was found that the tracking device caused an electric fault.

Regarding your deposit as discussed We have no intention to hold your funds but we are in the process of refunding the funds which does take a few days as it gets done trough a different department.

We apologise for any inconvenience caused but rest assured you will get your funds shortly .

I hope the above clarifies your situation .

Your's in Motoring excellence.

S4 Auto.