Bad service Academy S buys

My daughter has done a assistant pharmacy course from s buys Academy she done all her modules completed March 2025 we then email the formal assessment documents waited for their response to get the certificate the was none we keep on calling we are send from pillar to post they give us different email address we will email without any luck I called and found a lady called Ashley she is damn rude doesn't give you time to explain we have run out of plans now we don't know what to do everytime I call it a different story it been 9 months now my daughter is stuck can't apply for work.