RYOBI UMLANGA/STEVENS & CO GREAT CUSTOMER SERVICE

HAD A PROBLEM WITH MY BLOWER/SUCKER MACHINE BAG, AS IT WAS DAMAGED. I CALLED THE CALL CENTRE WHO CONFIRMED THAT THE RYOBI UMHLANGA SHOP HAD 4 BAGS IN STOCK. GOING ALL THE WAY THERE TO FIND OUT THAT ALTHOUGH THE MODEL IS THE SAME, THERE IS AN OLDER AND NEW VERSION. WITH THAT SAID, THE BAG WAS NOT THE RIGHT ONE. ON THE SPOT, THE GENTLEMAN BEHIND THE COUNTER CAME UP WITH A DISCOUNTED SOLUTION ON A NEW MACHINE FOR ME, WHICH, RESOLVED THE PROBLEM. NOT A LOT OF COMPANIES WITH STAFF THAT CAN MAKE DECISIONS AND TAKE CUSTOMER SERVICE SERIOUSLY. THANK YOU.