RYOBI staff complaint

I took my ****eater into the Ryobi store in Walmer Port Elizabeth today as I contacted there store the day prior to enquire.I walked up to the counter explained I had called and needed my trimmer checked as it was faulty.The assistant Grant at the desk says, "next door" ( indicating I should go to the business next door). I returned to the Ryobi store to question his service after failing to communicate why he sent me next door after booking my trimmer in at the business next door.He claimed my trimmer wasn't a Ryobi trimmer which happened to have a sticker on with the make.I insulted how pathetic his service was not communicating with me as a customer he jumped up from his desk chair shouting, "YOU ARE PATHETIC!" in front of the rest of the staff in the store. Well Grant this pathetic customer won't call by the Walmer Ryobi store ever again. You arrogant and have no right disrespecting a customer regardless of gender, race or age. You definitely need training on customer service.