1 reviews | Active since Jul 2018
RYOBI QUESTIONABLE WARRANTIES
I have a number of Ryobi tools and find them reliable, so I will not know the product. HOWEVER, don't trust their warranties!!! I purchased an electric edge trimmer from MICA. I asked the salesman if they were reliable and he pointed to large letters on the box which said '2 year warranty' . He then proceeded to say that if you have any problems within 2 years Ryobi will sort it out. I purchased it. I used it on two occasions to trim edges in my garden and on the third occasion the motor started emitting what I describe as an electrical smell. The motor rpm dropped off to such an extent that the apparatus would not trim the lawn. Anyway, I still had the box, in pristine condition and packed it all up and returned it to MICA. The assistant informed me that it would take about 2 weeks to process - a duration that I was comfortable with. Imagine my surprise when after two weeks I was contacted by MICA informing me that Ryobi wanted R750.00 for a motor replacement. According to the staff member, Ryobi informed him that they do not give a warranty on the motor. Now please imagine this little edge trimmer...it has a handle containing a switch and a section of cord that protrudes from it. Under that upper handle is another adjustable handle. Both handles are attached to a length of aluminium pipe. Ad the lower end of the pipe is the motor mechanism and attached to the motor is the mechanism that contains the trimming line. Apart from that there is a harness strap that you can use when using the machine. Now, my question to Ryobi is the following: WHAT EXACTLY DOES THE WARRANTY COVER? The aluminium pipe? The switch? The trimmer cord mechanism? The handles or the harness? Or is it only the box that is under warranty?? Please note, without the motor, one would scarcely be able to trim an edge with the bits that are obviously under warranty. As it is, there is NO disclaimer on their documentation that I could see informing me of the exclusion of the motor from the warranty.
Going forward I will NOT be purchasing any Ryobi products, not because they produce a bad product but because THEY HAVE APPARENT DICEY WARRANTIES!!
