NO HELP AT SHOP AND NO RESPONSE FROM HEAD OFFICE

A week ago, I sent an email to support at ryobishop with the following question:

“Do you have spare [rear] wheels for a Ryobi RM-65P petrol lawnmower? Your Ryobi Service Centre in Port Elizabeth/Gqeberha was not able to help me when I was there over December.”

The following day, I got an email “read” receipt which of course does not mean that someone actually “read” my email. Probably not because I am still waiting for an answer.

I thought that the lack of service was limited to the Port Elizabeth/Gqeberha Ryobi shop but apparently it extends to the whole organization.