CLIENT REQUEST IGNORED - THEY MUST BE DOING VERY WELL!

I fully realise that Ryobi management don’t give a damn about these reviews but decided to tell my story anyway.

I still have a Ryobi RM-65P petrol lawnmower. I am replacing all my Ryobi products because it is very frustrating trying to source accessories for any Ryobi product. Here’s my latest attempt:

On 21 February 2023, I sent a request via the “We’re Ready, Let’s Talk” page of Ryobi SA’s website. The request was: “I am looking for the following for my Ryobi RM-65P lawnmower: - Blade - Air filter Could you please email me a quote including delivery to [my address in the Karoo]” I got no response.

I then tried to get a response via their “support” at ryobishop email address. I emailed the same request. I got an automated email “read” receipt which of course does not mean that anyone actually read my email. If anyone read the mail they clearly ignored it because 4 weeks later, I am still waiting for a response.

Fortunately, the only Ryobi products which I have left are my lawnmower [which I will modify to take another blade] and a chainsaw.

I WILL NOT BUY ANOTHER RYOBI PRODUCT.