Poor service coupled with bad attitude

My washing machine had been at Ryks for repair for a good part of two weeks. I called for a quote and the quoted me R2408 for a full repair or R1898 without the front rubber. I called back and requested a full repair - I spoke to a nameless lady. <br> On 29.01.2015 I called to find out how far they are with repairs and they said it is ready for delivery. The nameless gentleman confirmed bank details AND the amount of R2408. I made an electronic transfer. When I received my machine, the front rubber, quoted at R595 was not fixed, even though ti had been paid for. I called and the yet again nameless gentleman told me he finds it strange and then told me I am welcome to come fetch the monies I paid extra from him. I told him this is their error, the least they can do is not to inconvenience me further, to which he arrogantly told me, I am not listening to him. He DID say he will repay the money. I told him I will report this service to which he added - yes just get your facts straight. <br> What a horrible experience. May his poor customer service and bad attitude bring him many more clients. I will not be one of them and neither will my friends or family.