I'm disappointed with RWS couriers rustenburg, it's been more than a week now they don't want to deliver my parcel

I'm disappointed with RWS couriers rustenburg, it's been more than a week now they don't want to deliver my parcel. They say there are areas where they don't deliver but why did they accept my parcel because it's written "door to door"? I am so ****ed by their behavior and how they conduct their business. If it was poosible I was gonna rate them 0 because they cannot even update you.