Worst Airline ever - Rwandair

Hi Rwanda Air Complaints Department / Customer Services Manager

please note that this is a formal complaint against your airline in a formal order:

my family and I departed from OR Thambo on the 11 December 2019, the flight from OR Thambo to Kigali was late they gave us separate seats which made it difficult as we were travelling with children nowhere on the tickets did it mention that we would stop at Lusaka first and then to Kigali, this flight left late again on the flight to Kigali, they did not give us a Bassinet for my 1-year-old baby which we had to carry in our hands the whole trip we then took the next connecting flight from Kigali to Dubai which was also late the flight to Dubai was the same, they gave us separate seats and further to this they did not give us a bassinet as promised again flight back on the 20 December from Dubai to Kigali I confirmed upon checking with your staff and they reassured me that there will be a bassinet in the plane, this was not the case again and we were left to carry my baby in hand the flight was late to take off at Dubai the flight from Kigali back to Johannesburg was also delayed light back on the 20 December from Kigali to Johannesburg I confirmed upon checking with your staff at the airport and they reassured me that there will be a bassinet in the plane, this was not the case again and we were left to carry my baby in hand again nowhere on the ticket did it mention that the flight will go via Lusaka again when we finally arrived in Johannesburg our bags were not at carousel 3, I reported this to baggage claims this resulting in me having to pay a fine at the airport because of my car being parked and waiting outside for almost 4 hours since arrival and me having to sort out the lost bags issue I was promised a call the next day from your airline advising me of my lost bags which never happened, yesterday being the 22 December my bags finally arrived home, pictures below showing the broken bags, broken locks on the bag and note that items were missing I showed the bags to the gentleman who dropped the bag off that it was broken, he advised me that I must contact Rwanda Air

please note that these two suitcases were bought in ****et in September 2019 which cannot be replaced unless I go back there, the missing items from the suitcases were presents bought for my family for Christmas, this cannot be replaced unless I go back to Dubai my baby was exposed to discomfort due us having to carry her through these long flights to and fro time wasted due to the delayed flights to and fro, I incurred an extra cost because of my car having being parked outside international arrival for more than 3 hours,

the above email was sent to your organisation on the 23rd of Decemeber 2019 with absolutely ZERO results. i am appalled at the customer service your organization offers.

i have filled in Claim forms but no response. Can i have a Urgent response on the matter?