RwandAir incompetence to process baggage claim

I flew on Rwandair in February 2021 to Kenya from South Africa and my bags were damaged and broken into. I filed a report at the airport as according to the procedure and what I was advised by Rwandair. I am still awaiting to this date to be reimbursed by Rwandair. The Rwandair Country manager in Kenya actually asked me several months after the trip to take my damaged bags (Which were beyond repair) to the Service office in South Africa to quantify the damage on the bags), where the bags were damaged beyond use in Kenya. The Sales Executive in Kenya. The Senior Manager based in Kigali, after over 1 year later, has asked for the pictures of the bags which were taken by the staff at Kenya, and stating that they will not reimburse for the full value unless she has seen the pictures. The emails are written blowing smoke in mirrors. I kindly ask for a competent person at Rwandair to assist to effectively close the case and so I can be reimbursed accordingly for my bags which were damaged beyond repair.