Poor airline service

Please do not bother flying with this airline. Our baggage was lost in transit and it took them a day to figure out where the bags are and its was promised the next day however we are still waiting. They did not label our bags correctly so they cannot be shipped to the correct address and the customer service was absolutely poor as we got told they are doing us a favor by delivering the bags to us and saving us a trip to the airport. However the bags are incorrectly marked so they won't be sending the correct baggage. The attitude and competence of the sales staff and check in staff was ridiculous. They were rude and not interested in doing their jobs properly by marking bags correctly. When we followed up with the delayed baggage we kept getting rerouted. No one wants to take accountability or has any answers for us.