airline believes that clients do not have power or right beside their poor delivery process.

I bought a ticket online on 9 December but go a reservation confirmation which did not highlight the 2 stops clearly. Expecting to receive the e-ticket number to confirm the trip, we are Tuesday, 13 December still no e-ticket received. I decided to get assistance locally. I have been told that only the head office can assist me. I have been calling from South Africa to Rwanda, No possibility to get connected in 30 minutes holding time. I sent mails and got feedback from postmasters that all are failed. From the local team I can only do cancelation. At this moment that flight tickets are quite expensive, we are still getting treated badly. As payment was made, airline believes that clients do not have power or right beside their poor delivery process.