Extremely Dissatisfied with Rwanda Airline's Service

I recently had a very unfortunate experience flying with Rwanda Airline, and I feel compelled to share my disappointment on Hello Peter. The level of service I received from the airline was far below my expectations, and I want others to be aware of my experience.

To begin with, my flight was delayed without any clear explanation or communication from the airline. This caused significant inconvenience and disrupted my entire travel itinerary. Moreover, when I reached Kigali for my connecting flight, I was met with yet another delay. The lack of punctuality and respect for passengers' time is simply unacceptable.

What made matters worse was the fact that upon arriving in Lagos, I was informed that my luggage had not made it onto the flight. This left me without my essential belongings, causing immense frustration and additional expenses as I had to purchase necessary items while waiting for my bags to arrive. This lack of accountability and organization from Rwanda Airline is truly disheartening.

Furthermore, when my luggage finally arrived, I discovered that my bag had been tampered with and damaged. Not only was the bag itself ruined, but many of my belongings inside were also damaged beyond repair. This level of mishandling and negligence is inexcusable.

I believe it is imperative for Rwanda Airline to take responsibility for their shortcomings and provide appropriate compensation for the damaged bag, ruined items, and the expenses I incurred due to their negligence. As a customer, I expected a level of professionalism and care that was sorely lacking in my experience with Rwanda Airline.

In conclusion, I cannot recommend Rwanda Airline based on my personal experience. I hope that by sharing this review on Hello Peter, other potential passengers will be aware of the airline's shortcomings and can make an informed decision when choosing their travel provider.