Struggled to get payment released

They booked a guest in our guest house (Le Cozmo Guesthouse) we are actually and Bed and breakfast . we only provide dinner as a special request. so the lady name Lizanne Made the booking with us for Spraymate. Then only organised dinner for the guest for one night and the next night the guest contacted us for dinner at 20:00 but Lizanna never organized dinner with us for her guest for the next day. but we went out of our way to help her with Pizza . According to our company policy we charge R250 Excluding Vat per dinner which is ordered thro us and it is mentioned in our rates in all the rooms its is printed and filed.

So next day I sent the invoice for payment to Lizanne the next day. and she got furious because we charge R250 for pizza . i tried to explain to her that this is a guest house and she cant expect the rates to be same as the shops and for additional special request service we do charge extra amount. it was informed to her our dinner cost R250 the day she made the booking and she agreed .And we ordered the pizza on Guest request. but she did not hear me out she just disconnected the phone.

we sent the invoice multiple times for payment and it took us exactly 2 months to get our payment released.

with and email from Lizanne stating this is the last time she will use Lecozmo .

For your kind information Lizanne . your guest was hungry because you did not organize dinner for her stay.

This review is nothing against Spraymate as a company. but Staff like Lizanne who did not organize the basic dinner for her company guest and show the wrong attitude towards us for looking after her company guest which she failed to do by not organizing the dinner . And she made us wait 2 months for R250 Excluding VAT. After multiple emails and phone called we are just ignored.

PLease we would like some one to look in to this matter . Tho we got our payment released after a struggle. its just to inform the company to look in to this matter so the company name doesn't get spoiled because of this kind of Staff.

For more information you can contact us on ***

Regards Venoth